Welcome to The Broken Hill Pub Online Merchandise Shop!

These Terms & Conditions (“Terms”) govern your use of this online merchandise shop (“Shop”) operated by The Baillie Family Pub (ABN: 73 664 552 087), trading as The Broken Hill Pub (“we,” “us,” or “our”). This Shop allows you to browse and purchase merchandise related to The Broken Hill Pub.

  1. Agreement to Terms

    By accessing or using the Shop, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Shop.

  2. Products

    We offer various Broken Hill Pub merchandise, including:

    • Clothing
    • Drinkware
    • Accessories

  3. Ordering

    • To place an order, you must be 18 years of age or older.
    • We reserve the right to refuse any order without explanation.
    • Prices are listed in Australian Dollars (AUD) and are subject to change at any time.
    • Fixed shipping cost is included at checkout.

  4. Payment

  5. Shipping

    • We ship all orders within Australia via Australia Post.
    • A flat shipping rate of $16.50 (GST included) applies to all orders.
    • We aim to ship orders within 2-3 business days after receiving cleared payment.
    • Delivery times will vary depending on your location.
    • We are not responsible for delays or lost packages caused by Australia Post.

  6. Returns & Exchanges

    • We accept returns and exchanges within 30 days of purchase for unworn and unwashed merchandise.
    • You are responsible for the return shipping cost.
    • We will issue a full refund for the purchase price (excluding shipping costs) or exchange the item for a different size or style, subject to availability.
    • We cannot accept returns on personalised items or items damaged due to misuse.

  7. Order Cancellation

    You may cancel your order within 24 hours of placing it by contacting us at admin@thebhp.com.au or (08) 8087 6870. If your order has already been shipped, you will be responsible for return shipping costs. Upon receipt of the returned item in its original condition, we will issue a full refund, excluding shipping costs.

  8. Warranties

    We offer a 30-day warranty on all merchandise purchased from our online store. If your merchandise develops a defect within the warranty period due to a manufacturing defect, please contact us to arrange for replacement. We will cover the cost of repair or replacement if the defect is not due to misuse, abuse, or unauthorised modifications. Clothing and accessories must be unworn and unwashed.

  9. Force Majeure

    We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, or government actions.

  10. Dispute Resolution

    In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably through negotiation or mediation. If the parties are unable to resolve the dispute through negotiation or mediation, the dispute shall be submitted to binding arbitration in accordance with the rules of [arbitration institution]. The arbitration shall be conducted in [location] and the award of the arbitrator shall be final and binding on both parties.

  11. Intellectual Property

    All content on the Shop, including product images, logos, and designs, is our property or the property of our licensors and is protected by copyright and trademark laws. You also agree that you will not reproduce or redistribute The Broken Hill Pub’s intellectual property in any way.

  12. Disclaimer

    The products offered on the Shop are for informational purposes only. We make no warranties, express or implied, as to the accuracy, completeness, or reliability of the content or products.

  13. Limitation of Liability

    We will not be liable for any damages arising from your use of the Shop or the products offered on it.

  14. Governing Law

    These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.

  15. Contact Us

  16. Changes to Terms

    We reserve the right to modify these Terms at any time without prior notice. Please review these Terms regularly for changes. Your continued use of the Shop following any changes constitutes your acceptance of the revised Terms.

Thank you for shopping at The Broken Hill Pub Online Merchandise Shop!